Refund Policy

At Chattanooga Vacation Homes, we understand that plans can change and unexpected situations can come up. This Refund Policy is intended to explain how refunds are handled for reservations made through our website and related booking channels.

Refund eligibility may vary depending on the property, the time of year, the booking channel, and the specific reservation terms shown at the time of booking.

1. Refund Eligibility

The refundable amount varies by booking. Refund eligibility for a Chattanooga Vacation Homes reservation may depend on the type of property, the season, promotional terms, and the booking channel used to make the reservation.

The refund terms that apply to a specific booking will be presented in the property listing, during checkout, and/or in the booking confirmation. Guests are responsible for reviewing those terms before completing a reservation.

2. Non-Refundable Bookings

Some reservations may be designated as non-refundable. If a booking is marked as non-refundable at the time of reservation, no refund will be issued except where required by law or otherwise stated in the booking terms.

3. Seasonal Variations

Refund terms may vary based on the time of year. During peak travel periods, holidays, special event dates, or other high-demand times, refund terms may be more restrictive. During lower-demand or off-peak periods, more flexible refund terms may apply.

4. Booking Channel Variations

Refund terms may also vary depending on where the reservation was made. Bookings made directly through the Chattanooga Vacation Homes website may be subject to different refund terms than bookings made through third-party platforms or travel websites.

If you booked through a third-party platform, that platform’s cancellation procedures, deadlines, and refund processing rules may also apply.

5. Cancellation Notice

If you need to cancel a reservation, required notice periods may vary by property, season, and booking channel. The applicable cancellation notice period will be stated in the booking details associated with your reservation.

Failure to cancel within the required notice window may reduce or eliminate refund eligibility.

6. Refund Processing Time

Approved refunds will be processed as soon as reasonably possible. In many cases, refunds may take up to 10 business days to appear, depending on your payment provider, financial institution, or booking channel.

7. Questions About Your Reservation

If you have questions about the refund terms for your reservation, please refer to your booking confirmation and the terms shown at the time of booking. You may also contact us directly for assistance.

8. Contact Us

If you have questions about this Refund Policy, please contact: